This unit of competency involves the skills and knowledge required to deliver administrative, technical and/or professional services in a recovery service by professionals and volunteers working within a framework of existing emergency management legislation, regulations, plans and arrangements. It includes clarifying service delivery requirements, developing an action plan for service delivery and deliver recovery services.

The range of services provided will vary markedly with the scale and type of emergency and will address aspects of recovery in the social, built, economic and natural environments.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Clarify service delivery requirements

1.1

Nature of role is established within overall emergency recovery strategy and service delivery model

1.2

Scope, limits and priorities for recovery services are confirmed with stakeholders

1.3

Range of information to be collected during service delivery is confirmed

1.4

Communication is established with recovery services manager and other service providers to ensure integration of delivery and collection of information

2

Develop an action plan for service delivery

2.1

Action plan is developed in consultation with stakeholders, in accordance with organisational procedures

2.2

Service delivery implications of potential short, medium and long term recovery issues are considered

2.3

Contingencies to address likely recovery issues are developed

2.4

Strategies are implemented to ensure the wellbeing of all staff including identifying risks and potential hazards

2.5

Action plan is communicated to stakeholders, in accordance with organisational procedures

3

Deliver recovery services

3.1

Team members are briefed or debriefed and assigned tasks and roles consistent with their capability or capacity are delegated

3.2

Services are delivered, in accordance with organisational procedures

3.3

Services are delivered in cooperation with other service providers to ensure seamless delivery

3.4

Requests for services outside assigned scope are referred to appropriate service providers, in accordance with organisational procedures

3.5

Established protocols and administration systems are used to track jobs and expenditure

3.6

Confidentiality of information is maintained, in accordance with organisational procedures

3.7

Quality and progress of service delivery is monitored and adjusted within agreed scope

3.8

Information about community needs, service level activity and suggested improvements to service delivery is collected and reported to recovery services manager, in accordance with organisational procedures

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Not applicable

Emergency Management